Returns and Refunds

Return Policy:

  • We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the product within 30 days of delivery for a full refund or exchange.
  • The product must be in its original condition and packaging, with all accessories and documentation included.

How to Initiate a Return:

  1. Contact Us: To start a return, please contact our customer service team at sales@wisnuprecision.com to obtain a Return Merchandise Authorization (RMA) number.
  2. Prepare Your Return: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Clearly mark the RMA number on the outside of the package.
  3. Ship the Return: Ship the return to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the package arrives safely.

Return Shipping Costs:

  • If the return is due to our error (e.g., incorrect or defective product), we will cover the return shipping costs.
  • If the return is for any other reason, the customer is responsible for the return shipping costs.

Refunds:

  • Once we receive and inspect your return, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method. You will receive a confirmation email once the refund has been processed.

Exchanges:

  • If you need to exchange an item, please contact our customer service team to arrange the exchange. We will provide instructions for returning the original item and shipping the replacement.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at sales@wisnuprecision.com We will arrange for a replacement or refund and provide instructions for returning the defective item.

Non-Returnable Items:

  • Certain items are non-returnable, including clearance items, custom orders, and items marked as non-returnable in the product description.

Restocking Fees:

  • A restocking fee may apply for returns that are not in their original condition or packaging. Our customer service team will provide details if this fee applies to your return.

Contact Us:

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